How to Return a Product
Need to return something you purchased? Just click the link below to begin the process.
How to Exchange a Product
We do not currently offer direct product exchanges, but you can return product for a store credit and quickly repurchase your desired size. You'll get the right product faster if you simply place a second order:
Step #1 – Return your product outlined in the "How to Return a Product" pulll-down.
Step #2 – Use your Instant Refund voucher code to place a new order for the size you need.
Step #3 - Print your pre-paid return label and send the unwanted size back to us If the item has changed in price since your original purchase, please contact our support team after placing your new order and we will be happy to honor the original price on the new size.
Wrong Product Shipped, Arrived Damaged or Defective?
If you've received an order containing a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and a photo of the issue — we'll make it right.
Change or Cancel your order
If you have already placed an order and would like to:
- Cancel the order
- Add or remove items
- Change the shipping address
Please contact our support team within 30 minutes of placing your order.
For the best chance of us being able to honor your request, please send your message with the subject line "Modify or cancel order" and include your order number in the body of your message.
Cancellations and order modifications are not guaranteed and can only be made during business hours (Monday - Friday from 9am to 5:30pm PT).
OUR RETURN POLICY
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).You will receive the credit within a certain amount of days,depending on your card issuer's policies.
Please note: refunds do not include any shipping costs paid on your original order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.